🌼 General
Q: What is iLily?
A: iLily is a creative, intentional lifestyle brand and planner community rooted in inspiration, organization, and bloom-worthy growth. Whether you're journaling, designing, planning, or reflecting — iLily is your space to grow.
Q: Who are the Lilies?
A: Lilies are our beautiful, diverse community members — women and creatives who choose to bloom on their own terms. Every L.I.L.Y. is a Lady Inspiring Ladies and Yourself.
Q: What does i.L.I.L.Y. stand for?
A:Inspiring Ladies in Leadership and You! 🌸
It’s more than a name — it’s a movement. i.L.I.L.Y. is about empowering women to lead with intention, inspire through action, and grow alongside a supportive community — including you. Whether you're leading a team, your household, or just yourself through a new chapter, you are part of this blooming journey.
Q: Does iLily have a spiritual side?
A: Absolutely. iLily is rooted in divine timing, purposeful words, and blooming through faith. We believe that spiritual growth walks hand-in-hand with personal development. You’ll often find scriptures, affirmations, and soul-deep
Q: Where can I buy iLily products?
A: All of our exclusive planners, stationery, printables, and more are available directly on our website ililyink.com.
Q: Do you offer digital downloads or printable planners?
A: Yes! We offer both physical products and downloadable formats so you can plan your way — whether you love paper or digital tools.
Q: Can I track my order?📒 Products & Orders
A: Absolutely. Once your order is processed, you’ll receive a tracking number via email. If you have issues, reach out to us at ililyinkpens@gmail.com.
Return & Exchange Policy
Last updated: June 26, 2025
Thank you for shopping with iLily! We value your trust and strive to deliver high-quality products made with care. Please read our return and exchange policy carefully before making a purchase.
Made-to-Order Products
All iLily products are made-to-order, meaning each item is printed specifically for you. Because of this:
- We do not accept returns or exchanges for incorrect size, color, or customer remorse (e.g., changing your mind after purchase).
- Please double-check sizing charts, product details, and colors before placing your order.
Eligible for Free Replacement or Refund
We are happy to provide a free replacement or refund if your item:
- Arrives damaged,
- Has a printing flaw, or
- Is incorrectly printed (not matching your order details).
How to Request a Replacement or Refund
- Claims must be submitted within 30 days of delivery.
- Provide photo evidence of the issue (e.g., damaged area, misprint).
- Email your claim to support@ililyink.com with:
  - Order number
  - Description of the issue
  - Photos of the product showing the defect
We will review your request and process your replacement or refund promptly.
What We Do Not Cover
- Customer mistakes: Wrong size, color, or buyer’s remorse are not eligible for refund or replacement.
- No returns required: Please do not send damaged or flawed items back to us.
Need Help?
If you have any questions about our return policy or need assistance with your order, please contact us at:
📧 support@ililyink.com

iLily

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