🌼 General
Q: What is iLily?
A: iLily is a creative, intentional lifestyle brand and planner community rooted in inspiration, organization, and bloom-worthy growth. Whether you're journaling, designing, planning, or reflecting — iLily is your space to grow.
Q: Who are the Lilies?
A: Lilies are our beautiful, diverse community members — women and creatives who choose to bloom on their own terms. Every L.I.L.Y. is a Lady Inspiring Ladies and Yourself.
Q: What does i.L.I.L.Y. stand for?
A:Inspiring Ladies in Leadership and You! 🌸
It’s more than a name — it’s a movement. i.L.I.L.Y. is about empowering women to lead with intention, inspire through action, and grow alongside a supportive community — including you. Whether you're leading a team, your household, or just yourself through a new chapter, you are part of this blooming journey.
Q: Does iLily have a spiritual side?
A: Absolutely. iLily is rooted in divine timing, purposeful words, and blooming through faith. We believe that spiritual growth walks hand-in-hand with personal development. You’ll often find scriptures, affirmations, and soul-deep
Q: Where can I buy iLily products?
A: All of our exclusive planners, stationery, printables, and more are available directly on our website ililyink.com.
Q: Do you offer digital downloads or printable planners?
A: Yes! We offer both physical products and downloadable formats so you can plan your way — whether you love paper or digital tools.
Q: Can I track my order?📒 Products & Orders
A: Absolutely. Once your order is processed, you’ll receive a tracking number via email. If you have issues, reach out to us at ililyinkpens@gmail.com.
Return & Exchange Policy
Last updated: June 26, 2025
Thank you for shopping with iLily! We value your trust and strive to deliver high-quality products made with care. Please read our return and exchange policy carefully before making a purchase.
Made-to-Order Products
All iLily products are made-to-order, meaning each item is printed specifically for you. Because of this:
- We do not accept returns or exchanges for incorrect size, color, or customer remorse (e.g., changing your mind after purchase).
- Please double-check sizing charts, product details, and colors before placing your order.
Eligible for Free Replacement or Refund
We are happy to provide a free replacement or refund if your item:
- Arrives damaged,
- Has a printing flaw, or
- Is incorrectly printed (not matching your order details).
How to Request a Replacement or Refund
- Claims must be submitted within 30 days of delivery.
- Provide photo evidence of the issue (e.g., damaged area, misprint).
- Email your claim to support@ililyink.com with:
  - Order number
  - Description of the issue
  - Photos of the product showing the defect
We will review your request and process your replacement or refund promptly.
What We Do Not Cover
- Customer mistakes: Wrong size, color, or buyer’s remorse are not eligible for refund or replacement.
- No returns required: Please do not send damaged or flawed items back to us.
Need Help?
If you have any questions about our return policy or need assistance with your order, please contact us at:
📧 support@ililyink.com

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Q: How can I connect with other Lilies?
A: Join our Discord server for your up close and personal details the ins and out of the company maybe even become apart of the team or follow us on social media (@iLilyInk) to meet other creators, share your spreads, get feedback, and vibe in a space built to uplift you.
Q: Can I get featured or share my artwork?
A: Yes! We love spotlighting Lilies. Tag us or submit your work through the “Petal Showcase” form. You just might see your creativity in our next drop or on our page.
Q: How do I join the Lily Lounge?
A: You can join by subscribing to our email list or lily lounge community right here or on IG, Facebook, Next Door, Youtube and more to come if you guys want! Members get early access to drops, exclusive freebies, sticker downloads, and secret Lily-only announcements!
Q: What are the perks of being a member?
A: Early access to launches, special discounts, bonus content (like wallpapers & templates), and even physical freebies with certain orders.
Q: I have an issue with my order. What do I do?
A: We're here to help! Email us at [support@ililyink.com ] with your order number and the issue, and a Lily Helper will get back to you ASAP.
Q: How do I suggest ideas or feedback?
A: We value your voice! Drop your thoughts via the “Lily Suggestion Box” form on the site or in the #feedback channel in our community space.
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